GTPL Hathway Ltd

Not installing set top box

Posted on by Consumer Court
Name of Complainant Kishan Pala
Date of ComplaintOctober 24, 2023
Name(s) of companies complained against
Category of complaint Entertainment
Permanent link of complaint Right click to copy link

I have taken GTPL cable service. Now nobody is coming to install the set top box even after more than 2 week, cable operator is not replying or picking up the call. Then I have reached to customer care but they too not doing anything and just sending system generated mail. Then I added GTPL […]

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gtpl genie ott subscription not working

Posted on by Consumer Court
Name of Complainant SNEHI SUHAS AMRUTLAL
Date of ComplaintJune 24, 2023
Name(s) of companies complained against
Category of complaint Entertainment
Permanent link of complaint Right click to copy link

I have subscribed for gtpl genie got message but sony live,zee 5 and other some applications are not subscribed since 3 May. gtpl genie ott subscription not working was last modified: June 24th, 2023 by Consumer Court

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Internet connection

Posted on by Consumer Court
Name of Complainant Alok
Date of ComplaintJune 5, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

Sales person bet with us about GTPL internet connectivity and stability. In a day after Installation GTPL broadband connection not working properly, either it is down or not able to server internet speed respect to the plan. Asked about disconnection and refund amount, still no one reachout us or help us. Internet connection was last […]

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OTT platform service Not given as per subscription.

Posted on by Consumer Court
Name of Complainant ROHIT DHARIYAPARMAR
Date of ComplaintMay 15, 2023
Name(s) of companies complained against
Category of complaint Entertainment
Permanent link of complaint Right click to copy link

I am actived gtpl genie plus bonanza plan for one year, account number 19850429, but , zee5, are not activating, about this issue i inform 15 time by phone calls and 17 time by mail but there is no resolution by customer care service department. OTT platform service Not given as per subscription. was last […]

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Getting unwanted promotional SMS and WhatsApp messages

Posted on by Consumer Court
Name of Complainant Mahavir Makwana
Date of ComplaintJune 24, 2022
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

I had GTPL Hathway Ltd company’s broadband connection in past. Now I’m complaining since last 6 months to GTPL to stop sending promotional SMS and WhatsApp messages. They don’t care about any complaint and continuously sending messages. Can anyone guide me how can I solve this problem. This is simply misuse of my personal detail(phone […]

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Getting 5Mbps speed for 40Mbps plan

Posted on by Consumer Court
Name of Complainant Prathvi
Date of ComplaintOctober 24, 2020
Name(s) of companies complained against ,
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

We had applied for 40Mbps plan for 9 months validity in August 2020 and we received 40Mbps speed only for the first 2-3 days. Then the speed dropped to 5Mbps. Even after contacting them they are not solving the problem. It has been more than 50 days and had complained “n” number of time but […]

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