Excitel

No internet connectivity

Name of Complainant Rahul Gupta
Date of ComplaintMarch 14, 2021
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

There is no internet connectivity from last 10 days. After complaining for so many times not yet resolved. Even customer support team are giving lame excuses that your session is running fine in system so no need of service executive visit. No internet connectivity was last modified: March 14th, 2021 by Consumer Court

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The Excitel Fibre network having regular failures and the company is not refunding the pre booked money paid till May.

Name of Complainant K Khanna
Date of ComplaintMarch 14, 2021
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

My Excitel Broadband is not working properly and has got frequent disconnection and then repair takes a lot of time and even after repair it works for few hours and then again goes bad. The complaints to Service center and the Nodal officer have not brought a resolution. now I want to get my money […]

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internet issue (no connectivity)

Name of Complainant Aman
Date of ComplaintMarch 14, 2021
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

I had raised my complaint on 3 march regarding internet no connectivity in excitel mobile app and even talk to customer service daily onward for solution but only one answer I get from them is we will solve your problem as soon as possible and till today that is 8 march I haven’t get any […]

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Worst Kind of Customer Service

Name of Complainant Ronald
Date of ComplaintMarch 1, 2021
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

Its Been 2 Days there is no connectivity every hour iam complaing regarding they just say we have created ticket it will be solved every week I face the same problem I have to spend 1000 rupees for data and work really worst kind of service Excitel has shit kind of service and flase promises […]

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Not refunding security deposit amount for internet services

Name of Complainant Dheeraj Jain
Date of ComplaintMarch 1, 2021
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

I have cancelled my connection on 28th Jan 2021, and asked to Excitel to collect  my device, however device is not collected yet and I haven’t received my security deposit. I have complaint so many times over Excitel’s customer care number and mail ID, however every time they are providing same response as local providers […]

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Security amount paid twice, company is not refunding my money back

Name of Complainant Sanchi khurana
Date of ComplaintJanuary 11, 2021
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

I have paid security amount to excited twice due to one time payment failure on 15 th dec,and i am chasing for my security amount from last 1 month.. I have not received any refund and customer care is responding everytime the same thing to wait for more extended days… I want my money back […]

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Internet not provide in correct and emergency time

Name of Complainant Sawan Kumar
Date of ComplaintDecember 23, 2020
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

My internet is not ? working …I already pay for the subscription of my internet service….I have also a proof and I have alot of hard work at home and without better internet …I can’t Hard work at home…I have already not much time to loss my money Internet not provide in correct and emergency […]

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Requested Device not changed, money already paid

Name of Complainant Prateek Singh
Date of ComplaintDecember 6, 2020
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

I requested for a new device (ONU device) for which I have already paid money on 14 Jan 2020 through excitel application. But, they are not responding to my request and device is still not changed and even they are not refunding the amount . Please help. Requested Device not changed, money already paid was […]

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Not refunded security money

Name of Complainant Priyank trivedi
Date of ComplaintDecember 6, 2020
Name(s) of companies complained against
Category of complaint Education
Permanent link of complaint Right click to copy link

It has been more than three months passed but I didn’t get my security money refund. Always taking follow ups, no one is supportive. Everyone is making false commitment and giving excuses that it will be done in 1_2 days. Am in need of money. Right now my situation is not good but no one […]

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Not providing service after taking money

Name of Complainant Shashank Anand
Date of ComplaintNovember 28, 2020
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

Took money for router but still they are providing the new router. Not providing service after taking money was last modified: November 28th, 2020 by Consumer Court

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