Excitel

Mental harassment

Posted on by Consumer Court
Name of Complainant Irphan Ahmad
Date of ComplaintMay 12, 2022
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

I bought a new internet connection from SKYNET (a partner company works for Excitel on 8th March 2022. They charge as per their plans. No issue with that. I faced dis-connectivity in the very first month a number of times. They resolve that in 3-4 days. The router’s adapter stopped working in the second month. […]

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Mental Harassment

Posted on by Consumer Court
Name of Complainant Suhani Sethi
Date of ComplaintMay 1, 2022
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

I got a data plan from excitel and paid 2000 for installation and 4400 for the connection for 9 months for which they said If I shift to a new location they would get the data transferred to the new location. I shifted to gurgaon on 31st March and they asked to buy a new […]

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Inactive internet

Posted on by Consumer Court
Name of Complainant Prateek Sharma
Date of ComplaintApril 20, 2022
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

My internet connection is inactive for more than 11 days (09/04/2022). I raised a ticket (Ticket Number 8508248). No action has been taken since then. I have spoken to the different customer care executive more than 10 times. Every single time the executive apologizes and says the issue will be resolved within 24 hours and […]

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EXCITEL REFUND AND THEIR SERVICE

Posted on by Consumer Court
Name of Complainant mani
Date of ComplaintJanuary 8, 2022
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

On oct19 I paid Rs.2600 to excitel worker for internet. Next day he stopped answering my calls .I waited for their answer for 40 days but no response .0n nov 16th I approached police station about my issue. excitel worker came to the station after police call. excitel worker said ” your money will be […]

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No Internet Connection for over 2 days

Posted on by Consumer Court
Name of Complainant Sourav Dey
Date of ComplaintJanuary 8, 2022
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

I have been facing this no internet issue since 2 days now.. I have called them over 10 time so far.. everytime I talk to them they say they will fix it ASAP but nothing happens.. I feel like they read a script to me and they have no idea what’s wrong with my internet.. […]

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No connection despite advance payment

Posted on by Consumer Court
Name of Complainant Manoj Mal
Date of ComplaintDecember 5, 2021
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

Please help. I recharged my Excitel broadband on 22nd Nov 2021 snd my service has not been resumed yet. Nor anyone from Excitel has contacted me regarding this issue despite several calls and email complaint. I asked for refund today and this has been denied by Excitel. I work in a private company (work from […]

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Excitel is the shitiest ISP

Posted on by Consumer Court
Name of Complainant Hritik Kumar
Date of ComplaintNovember 13, 2021
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

I paid for getting a fibre upgradation on 6th October to which the sales person said that there will be no upgradation charges, neither there will be any installation charges, but now after 22 days their engineer called finally, to tell me that there will be a charge on the wire change, also I had […]

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EXCITEL. Internet Speed issue, Continue disconnection and Low Range coverage of device.

Posted on by Consumer Court
Name of Complainant Mohd shahnawaz
Date of ComplaintOctober 2, 2021
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

I am a new customer of Excitel, They have given me a demo of speed and range coverage. when I have made payment then the coverage of device is not stable, low range device they have given me, I started complaining from the first day installation they said we will come and check no one […]

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Discontinued connection & Refund related

Posted on by Consumer Court
Name of Complainant vinay kumar
Date of ComplaintSeptember 19, 2021
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

on 19th of july, i filed a device collection request & service disconnection request. On 25th of July, 2021, ( Morning 10 AM) device was collected and had been told to me that refund will be processed , till today EOD. and since then i am following up with them and yet request is not […]

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DISCONNECTION AND POOR SPEED

Posted on by Consumer Court
Name of Complainant GURJIT SINGH
Date of ComplaintSeptember 10, 2021
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

The new internet connection has been installed on 30th July 2021 but I have been raising tickets to fix poor signal and frequent disconnections since 12th August 2021 but they never fix the Internet connection issue as a result I’ve lost my office work plus my child also couldn’t able to attend his online classes […]

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