| Name of Complainant | |
| Date of Complaint | August 23, 2023 |
| Name(s) of companies complained against | Sunflame |
| Category of complaint | Utilities |
| Permanent link of complaint | Right click to copy link |
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Sir,
We have a Sunflame Cooktop for which we have raised a service request on 9th August with Ref. No KOL238090012, Registered name is Ramesh Agarwal from Kolkata, Howrah.
Out of 3 burners, 2 burners are not working properly and upon using them, the flames are coming out of the burners and are in a very critical situation. The engineer has visited us and informed us not to use them and change both the burners and also one part beneath the burners immediately.
All the parts have been ordered by him to the company but it’s been 15 days and the parts have not been replaced yet. We have again complained regarding the matter on 17th August, Ref No KOL238170014 and they told us that it will be resolved within 24 hours but there is no update yet. We have again complained on 19th August to it’s head office but still no update.
Everyone has a single cooktop only which is an essential item and we are getting afraid of using it every day. If any accident occurs due to such a problem, then who will be held liable for it even after requesting to change its parts for 15 days. The engineer is also not picking up our call most of the time and it seems there is no sense of responsibility of the company regarding the matter.
We urgently request to take the matter on a serious note and resolve our problem at the earliest.
With Regards,
Ramesh Agarwal.
