| Name of Complainant | |
| Date of Complaint | August 7, 2023 |
| Name(s) of companies complained against | Vivo |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am writing to express my disappointment and frustration regarding the recent software update for my vivo X60 smart phone. After installing the update on 7 aug 2023 i notice the appearance of persistent green lines on the device display rendering it unusable.
Considering the timing of issue and the fact that is occured immediately after the software update it is evident that the problem is not a result of any miss handling or damage on my part. This strongly suggests that the update has caused a hardware malfunction in my device.
I would like to emphasize that my vivo x60 is not currently under warranty. however given the clear correlation between the update installation and the onset of display issues i kindly request a free replacement of my smartphone display . I believe that the responsibility lies with the company as the issue occurred directly as a consequence of the software update.
To provide further details please find the relevant information below ЁЯСЗ
Phone model : vivo X60
Update installation on : 7th August
Issue arising in : 7th August
I have been a loyal customer of vivo for several years and have always appreciated the quality and reliability of your products. i trust that your esteemed company values customer satisfaction and stands behind the integrity of its software updates .
I kindly request a prompt response and a resolution to this matter. i hope that the vivo will take the full responsibility for the issue nd provide a free replacement for my vivo X60 display.
Thank you for your attention to this matter and I look forward to a favourable resolution.
Sincerely,
mukti shah.
