| Name of Complainant | |
| Date of Complaint | July 11, 2023 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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Dear Airtel Customer Support,
I hope this email finds you well. I am writing to express my deep dissatisfaction regarding the lack of WiFi connectivity at my residence since Saturday, and the complete absence of support or assistance from your customer care team or engineers.
As an existing customer with five connections under my account, I have always relied on Airtel for reliable and efficient internet services. However, the current situation has left me extremely disappointed and frustrated.
Since Saturday, I have been experiencing a complete outage of WiFi services at my location. Despite numerous attempts to contact your customer care helpline, I have been unable to reach a representative for assistance. The lack of response and support from your end is highly concerning and reflects poorly on the level of service provided to loyal customers like myself.
I kindly request your immediate attention to this matter and prompt resolution of the WiFi connectivity issue. I rely heavily on the internet for both personal and professional purposes, and the prolonged downtime is causing significant inconvenience and disruption to my daily activities.
Furthermore, I would appreciate if you could address the lack of customer care assistance. It is disheartening to see such negligence and disregard for customers who have entrusted their connectivity needs to Airtel.
I trust that Airtel values its customers and their satisfaction, and I expect a prompt response and resolution to this issue. I have always appreciated the quality of service provided by Airtel in the past, and I hope to see the same level of commitment and dedication in addressing my concerns.
Thank you for your attention to this matter. I look forward to your prompt response and a swift resolution to the WiFi connectivity issue.
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