Name of Complainant	Masood
Date of Complaint	August 24, 2025
Name(s) of companies complained against	Dream 11
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Text of Complaint by Masood:

Dear Dream11 Support Team,

I am facing an issue with the backup feature in one of my contests. My team “Pray For My Win” (screenshot attached) in the match between Trent Rockets (TRT) vs Oval Invincibles (OVI) did not get updated with the backup players.

Here are the details:

Match: TRT vs OVI

Team Name: Pray For My Win

Total Points: 225

Players who scored 0 or very low:

L Ferguson (0 pts, VC)

J Cox (4 pts)

T Muyeve (4 pts)

M Stoinis (4 pts)

Backups selected but not used:

T Curran (OVI – Allrounder) – 5 pts

S Cook (TRT – Bowler) – 4 pts

T Moores (TRT – WK) – 4 pts

S Billings (OVI – WK) – 4 pts

Despite having valid backups, no replacements were made. According to the rules, if a player doesn’t perform or is kept out, the backup should be activated, but that did not happen in my case.

Please review my team and clarify why backups were not updated in this match.

Account Details:

Name: Masood Ul Haq

Email: masoodu332@gmail.com

Mobile: 9906376339

Looking forward to your response and resolution.

Thank you,
Masood Ul Haq

Image Uploaded by Masood: