| Name of Complainant | |
| Date of Complaint | October 12, 2025 |
| Name(s) of companies complained against | Realme india |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
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Subject: Defective Realme P4 5G Mobile (Not Charging) – Replacement Delayed by Realme
Subject: Defective Realme P4 5G Mobile (Not Charging) – Replacement Delayed by Realme
Details of Complaint:
I purchased a Realme P4 5G smartphone from Flipkart on 3rd October 2025, and the product was defective from the time of delivery. The phone is not charging at all, even when using the original charger provided in the box.
I raised a return request on Flipkart, but it was rejected, and I was advised to contact the Realme service centre instead. I did so, and the Realme team promised to provide a replacement, but till now they keep saying that the replacement is still under approval. It has already been several days, yet there has been no final approval, no replacement, and no concrete update.
This delay is unacceptable, as the product was defective from day one, and neither Flipkart nor Realme has taken timely action. Customers should not have to face such inconvenience for a brand-new faulty phone.
Order Details:
Product: Realme P4 5G Mobile
Platform: Flipkart
Date of Purchase: 3rd October 2025
Issue: Device not charging from the time of delivery
Action Taken: Return request raised → Rejected by Flipkart → Contacted Realme → Replacement promised but delayed
Current Status: Realme still saying “sent for approval” with no resolution
Relief Sought:
I request the concerned authorities to kindly direct Flipkart and Realme to immediately replace the defective Realme P4 5G mobile or issue a full refund, as the delay is causing unnecessary inconvenience.
Thank you.
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