| Name of Complainant | |
| Date of Complaint | April 1, 2024 |
| Name(s) of companies complained against | Oneplus |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear OnePlus Customer Service,
I am writing to express my dissatisfaction with the OnePlus Nord Watch and the associated N Health application. I recently purchased the OnePlus Nord Watch, priced at 5000 rupees, based on the enticing advertisements showcasing its numerous features, including 100+ screen watch faces and comprehensive health services. However, upon attempting to utilize the N Health application, I encountered significant issues that have greatly impeded my experience with the product.
Firstly, the N Health application consistently displays a network error, rendering many of its features inaccessible. While I understand that occasional network disruptions may occur, this problem has persisted despite my efforts to troubleshoot and ensure a stable internet connection. It is frustrating to invest in a product that promises advanced health monitoring capabilities, only to be hindered by technical difficulties that prevent its proper functioning.
Furthermore, this is not the first time I have encountered such issues with OnePlus products. Approximately three months ago, I experienced similar connectivity issues with the N Health application, which were purportedly resolved by the company citing a network disruption. However, it is evident that the underlying problem has not been adequately addressed, as I continue to encounter the same issues despite previous assurances of resolution.
In an attempt to address these concerns, I took the initiative to write a detailed letter outlining the problems I have encountered with the N Health application. Regrettably, my correspondence was met with silence, and my concerns were ignored by your customer service team. This lack of response only exacerbates my frustration and disappointment with the overall customer experience provided by OnePlus.
As a loyal customer who has invested both time and money in your products, I expect a higher standard of quality and customer service. It is disheartening to feel disregarded and overlooked when attempting to seek assistance with genuine issues that significantly impact the functionality of your products.
I kindly request that you promptly address the persistent connectivity issues with the N Health application and provide a satisfactory resolution to ensure that I can fully enjoy the features promised by the OnePlus Nord Watch. Additionally, I urge you to improve your customer service protocols to ensure that all customer concerns are acknowledged and addressed in a timely manner.
Thank you for your attention to this matter. I look forward to a swift and satisfactory resolution to this ongoing issue.
Sincerely,
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