| Name of Complainant | |
| Date of Complaint | December 8, 2022 |
| Name(s) of companies complained against | stasfin |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
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Hello, Sir, Ma’am, I took a personal loan in 02-08-2018 of Rs 12000/- i had paid the amount on time 3 month and suddendly after the 3 month i lost my mobile and number i didn’t got the number and mobile back from here comes the issue due that i was not able to pay EMI as i have to pay through UPI or online since there was no auto debit then i request them through creating ticket that i had lost my number could you please revert me on my new i have to close my loan since it is impacting my cibil.i never got any response and i tried to communicate with them but there was no respons e from there end and suddenly after the 3 year they call me on my new number and a person visited to collect the loan amount i thouht that it might be some 10,000 -15,000 but they told me that your overdue is 30000 i was shocked because the team told me that we will settle i told i don’t want any settlement i have to close the loan please tell me what was the overdue charge and how much month you have charged me they told me that we had shared you while you took loan i told them all the details i had lost before 3 year and i don’t recongized that i told them to waive off the charge which has been charged in covid as per govt norms they spoke with some manager and they told me that you can pay 15000 and close then when i paid the amount of 5000 rs and remaining i told that i will pay after 5 days the after 2 days they told that you have to pay 30000 rs not 15000 i told them we had already had word with your team and they had informed me to pay 15000 to close this happen everytime when i called them please help me with this since this has been impacted to my cibil.
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