| Name of Complainant | |
| Date of Complaint | January 28, 2024 |
| Name(s) of companies complained against | Spinny |
| Category of complaint | Automobiles |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Subject: Serious Complaint Regarding Unsatisfactory Service Experience with Spinny Hub
I am writing to express my utmost dissatisfaction with the recent service experience my cousin, Mr. Ganga Sagar Hazari, encountered during the purchase of a Grand i10 with vehicle registration number TS07EM2695 from Spinny Hub, Uppal DSL.
The grievances start with the initial delivery process, where we faced a significant issue with the bonnet that failed to open. Despite explicit instructions against temporary adjustments and assurances of a permanent solution, the problem persisted. This failure to address the issue adequately reflects a lapse in professionalism and raises serious concerns about the quality of service provided by Spinny. Moreover, the Spinny team was well aware of the issue (the bonnet not opening), and they confirmed its complete rectification but failed to do so professionally, which reappeared on the same day within hours. This is purely a deficiency of service.
To compound matters, during the Vahana pooja ceremony at our home, the bonnet issue resurfaced, necessitating a round trip of 18-20 kilometers to the workshop for rectification, After reversing the commitment made by the Relationship Manager (RM) before the full payment – assuring us of repairs at a nearby Hyundai service center in case of post-purchase issues – has added to our disappointment. This not only inconvenienced us but also showcased a severe lack of attention to detail and care in the service provided. This caused us to lose our precious professional time. Furthermore, this inconsistency in communication has significantly eroded our trust in Spinny’s commitment to customer satisfaction. How do you plan to compensate us for this hypothetical loss?
The absence of thorough checks by your technicians and the subsequent inconvenience caused by the recurring issue have tarnished our overall experience with Spinny’s service. We find ourselves deeply dissatisfied and seek immediate resolution to these concerns. It is crucial for Spinny to address these issues promptly to salvage the credibility and trustworthiness of your services.
We anticipate a swift and comprehensive response to this complaint to rectify the situation and restore our faith in Spinny as a reliable and customer-centric service provider.
Finally, I feel compelled to address the deeply concerning interaction I had with your team recently. During our conversation, one of your representatives made a rather perplexing statement, suggesting that the issue at hand could be related to driving skills. This assertion is not only perplexing but also raises serious doubts about the level of expertise and professionalism of the individuals Spinny employs. I fail to understand how a malfunctioning bonnet, a mechanical issue, could be attributed to driving skills. It is a basic expectation that your team, especially those claiming vehicle expertise, would possess a fundamental understanding of the components involved. This incident has left me questioning the competence of Spinny’s staff and their ability to diagnose and address technical issues effectively. I have a recording of the sequence of the calls to proceed further.
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