| Name of Complainant | |
| Date of Complaint | June 20, 2021 |
| Name(s) of companies complained against | Spicejet |
| Category of complaint | Airlines |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi,
The below flight was canceled by Spicejet themselves (not by me). At first, Spicejet postpones the flight and then later canceled it on its own. This had created a lot of trouble for me. This postpones of flight and later cancellation is definitely not a good experience for your customer. What more worse happened after that is it’s more than a month and they have not returned the amount yet. First, they said, they have credited back the amount but when I confronted them, they said it was a mistake and due to COVID things are delayed. They keep on giving excuses and have not returned by amount yet. Please look into this.
PNR of the flight tciket: NI2J4E
Flight Details: flight SG 936 from Durgapur-Bengaluru dated May 9, 2021
Thanks
Kulshresht Gautam
8179427125
*****Response from Spicejet is mentioned below**********
On Sat, May 8, 2021 at 9:40 AM SpiceJet <noreply@spicejet.com> wrote:
THIS IS AN AUTO-GENERATED MESSAGE. PLEASE DO NOT REPLY TO THIS EMAIL. Dear Customer (PNR: NI2J4E): Due to operational reason, your SpiceJet flight SG 936 from Durgapur-Bengaluru dated May 9, 2021 has been cancelled. We regret the inconvenience caused. You can rebook yourself on an alternate flight here http://changes.spicejet.com. For further assistance, you may call us anytime at +911244983410 / +911247101600 or use the 24×7 Live Chat option on our website www.spicejet.com or write to us at custrelations@spicejet.com.
Sincerely,
SpiceJet Customer Service
Email: custrelations@spicejet.com
