| Name of Complainant | |
| Date of Complaint | July 12, 2024 |
| Name(s) of companies complained against | MOBIKWIK |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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I received a call from the number +1(655) 587-5699 mobile wallet company at 4:05pm of 11.07.2024, which I answered and it was an IVR (Interactive voice response) call, which informed me that my wallet has been accessed on an unknown device and prompted me to block this unauthorized access by typing the OTP sent through a message by Mobikwik, even this message was also read and detected by my truecaller to belong to Mobikwik so I immediately entered that OTP (Please note that I only typed the OTP in my phone as done in usual process of IVR confirmation or validation and did not send the message or told the OTP to anyone over call. Still they traced the OTP and used it to link my wallet with the MYNTRA. Thereafter within a matter of few minutes my wallet and pay later account were deducted a total of Rs 1479.00 and transferred the money to MYNTRA. I tried to do all my possible efforts to block these transactions through Mobikwik wallet but by the time I could figure it out how to do it, it was all over.
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