| Name of Complainant | |
| Date of Complaint | February 17, 2024 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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My SIM suddenly stopped working since Wednesday. I reached the Airtel store, and they issued a blank sim for SIM swap and all my KYC proofs were updated. I was told that SIM will be activated within 4hours. Even after the time, it wasn’t activated, I reached the store and they told that LIVE photo was not matched. I tried with multiple proofs, every time the reason is same. Neither the store executive has enough knowledge about this, nor it was resolved properly and promptly updating to the user.
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