| Name of Complainant | |
| Date of Complaint | December 18, 2021 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Airtel Team,
PLEASE LOOK IN THE SIM CARD ISSUE, WHICH WAS NOT WORKING FROM FEW DAYS…
I FOLLOW YOUR RECOMMENDATIONS & STEPS TO GET MY SIM CARD ALIVE.
BUT STILL I DIDN’T GET THE SOLUTION.
MY SIM CARD NUMBER IS : 8991000904 034898325U
PLEASE I AM ABROAD.. I AM UNABLE USE SIM CARD SERVICE EVEN I AM HAVING VALID PLAN, SUFFICIENT TALKTIME RECHARGE..
PLEASE PLEASE
Dear Customer,
This is with reference to your email, where you have mentioned about an issue regarding airtel services.
We completely understand how difficult this must be for you. We are prioritizing this matter and would like to let you know that our concerned team is working on it.
You will be notified with an update as soon as the issue is resolved. We thank you for your patience with us!
For any future assistance related to airtel Thanks App you may write to us at socialcare@airtel.com. You can also visit: https://www.airtel.in/airtel-thanks-app to raise a service request online via airtel thanks app.
Regards,
Aditi
Team Airtel Thanks
From: Bhargavareddy Chaganti [mailto:bhargavareddy@gmail.com]
Sent: Saturday, December 4, 2021 5:44 PM
To: Social Care
Subject: Re: SIM CARD NOT WORKING – AIRTEL MOBILE NUMBER-9494966255
** External Email. Treat hyperlinks and attachments in this email with caution. **
DEAR MADAM,
NOW I HAVE DONE RECHARGES MORE THAN 200 RUPEES TALKTIME BALANCE
STILL MY SIMCARD NOT SHOWING IN THE MOBILE SLOT..
ONCE PLEASE CHECK MY SIM IS ACTIVATE OR NOT..
PLEASE PLEASE CHECK..
I HAVE ATTACHED PROOFS
Dear Customer,
This is with reference to your mail wherein, you complained regarding Airtel services.
As informed earlier, please be apprised that in order to use the International Roaming while abroad, you must have below mentioned things to keep the services active :
1.) An IR pack activated on your respective Airtel number
2.) Or, minimum INR 200 in your main account to use the services while in IR
Hence we would suggest you to recharge with an IR pack or with a talk time pack to use the services while in IR.
To know about IR packs and recharge online please click here : https://www.airtel.in/prepaid-recharge/?icid=header/
For any future assistance related to Thanks App you may write to us at Socialcare@airtel.com. You can visit: https://www.airtel.in › airtel-thanks-app to raise a service request online via Thanks App.
Thanks,
Aditi
Team Airtel Thanks
dear Customer,
This is with reference to your mail wherein, you complained regarding an Airtel Thanks app issue.
Please be apprised that in order to use the International Roaming while abroad, you must have below mentioned things to keep the services active :
1.) An IR pack activated on your respective Airtel number
2.) Or, enough credit balance to use the services while in IR
Hence we would suggest you to recharge with an IR pack or with a talk time pack to use the services while in IR.
To know about IR packs and recharge online please click here : https://www.airtel.in/prepaid-recharge/?icid=header/
For any future assistance related to Thanks App you may write to us at Socialcare@airtel.com. You can visit: https://www.airtel.in › airtel-thanks-app to raise a service request online via Thanks App.
Thanks,
Shivender
Team Airtel Thanks
——— Forwarded message ———
From: Bhargavareddy Chaganti
Date: Thu, 2 Dec, 2021, 12:27 pm
Subject: SIM CARD NOT WORKING – AIRTEL MOBILE NUMBER-9494966255
To:
Dear Airtel Team,
I came abroad (OMAN Country +968) 3 months ago.. I have a valid plan up to 27, MAY , 2022. Form the last few days my sim card has not shown in the mobile slot..i have tried different ways by changing SIM 1 & SIM2 but its not working..
My whole Banking related OTP service is linked with this number. Its very important for me.
I am attaching details for your reference.
Please help me get out of this trouble.
With Regards,
Bhargava Reddy Ch,
M +968 9386 7217
M +91 9494966255 (WhatsApp) INDIA
Image Uploaded by BHARGAVAREDDY: