Name of Complainant	Bharath
Date of Complaint	November 22, 2020
Name(s) of companies complained against	Airtel
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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I purchased a new Sim yesterday at around 3 PM in a Airtel Store. They took my documents, verified and gave me the Sim. They asked me to wait for 3 hours and then try activating, I did not get the Network. Later the customer care asked me to wait till 4 hours of getting a sim. I waited. Then again they asked me to wait for 24 hours. Now they are asking me to Visit Airtel Store and I got a message that my verification failed.

The person who gave my Sim would have got a notification that the validation failed, they have my alternate number. Why did they not call me back right then? I have to travel 12 Kms again to get it validated. The initial impression has to be nice, not making the customer run around for getting the sim activated.

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