I have  registered mobile number 7043355151, subscribed to the 6 month plan UL_H18_40MBPS_6M  with upto 40 Mbps speed in early October 2020. The internet suddenly stopped working on Saturday, 17th October 2020, morning 10:30 am, post which I raised a complaint #7114246 with the customer care . I was assured that my internet services would be restored by Sunday in the worst case scenario. I called up on Sunday morning to get a status update on my complaint. I got the same scripted response “I have forwarded your complaint on priority, technician will look into your issue ASAP” without any details about the root cause of the problem or contacts of people working on the problem. After such an unsatisfactory conversation with the customer care representative, I called Mr. Ujjwal, the company representative who oversaw and coordinated the process of installing the connection at around 9:30 am on Sunday, 18th October,  morning. He assured me that the internet services would be restored by 12 noon the same day.When internet services hadn’t resumed by 2 pm, I tried contacting Mr. Ujjwal again but my calls went unanswered. I contacted the customer care again but got the same scripted response “I have forwarded your complaint on priority, technician will look into your issue soon” without any new information regarding my complaint. I was evidently frustrated at the nonchalance and gross negligence shown by you towards your new customer. I then asked the customer care representative to help me proceed with the termination of this connection. The female customer care rep shouted at me rudely saying she cannot do anything and she is going to disconnect the call soon. Post this harassing experience, I tried calling Mr. Ujjwal again but my calls went unanswered again. He later messaged me contact details of another employee, Mr. Shailesh saying since he is out of station, he won’t be able to answer calls and Mr. Shailesh would help me get my internet restored. I have tried contacting him since Monday but my calls have gone unanswered. I have got the same robotic response from the customer care representatives after calling them dozens of times since Monday. At this point, I just want to terminate this connection

I request you to get the connection restored today and if you still have “forwarded my complaint on priority and the technician will look into my issue soon”, please reply to this email with steps needed for termination of broadband connection.

All my money except the number of used days be refunded to me at the earliest.

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