| Name of Complainant | |
| Date of Complaint | April 29, 2023 |
| Name(s) of companies complained against | Shadowfax and Decathlon |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi,
I had placed return request for 6 articles of Decathlon. The Shadow fax rider picked up all the 6 articles on 15th April, but refund was received for 4 items only. 2 items which were the highest priced in the return order (INR 1499 and and INR 1999) were not confirmed by Decathlon.
On 18th April, I received SMS from Shadowfax that they could not reach me for pick up, but I didn’t get any call. Then again on 19th and 21st April, I again got SMS from Shadowfax that a pick up with AWB R28699766DCN is due. The same rider came to pick up and asked for those 2 articles, I reminded him that he had picked those up already and he said he will mention that I am not cooperating for the return pick up, and went away. It has been almost a week and no refund received. Decathlon is saying the pick up is not yet successful, while the articles were already picked up on 15th April.
Please help me get my Refund of INR 3498/-.
Decathlon Order ID for which refund not received is 15322605.
Other AWBs which were picked up by the same Shadowfax rider were : R504352819DCN and R498043279DCN
