| Name of Complainant | |
| Date of Complaint | July 15, 2023 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am writing to express my extreme frustration and dissatisfaction as a customer of Bharati Airtel. The level of service I have encountered during the porting process of my SIM to a different operator has been nothing short of abysmal. The arbitrary rules and exorbitant recharge costs have further aggravated my already dire situation. Despite numerous follow-ups and high-level case escalations, I have received no response or resolution after an agonizingly long month of waiting.
The complete lack of communication, accountability, and transparency exhibited by your company is absolutely unacceptable. I urge you to take immediate action to investigate the prolonged delays and lack of follow-through from your staff. I implore you to expedite the porting process and provide compensation, such as a significant concession on my yearly recharge, as a gesture of goodwill and recognition of the immense inconvenience I have endured.
My continued loyalty to Bharati Airtel hinges upon your swift resolution to this matter. Failure to address my concerns promptly will leave me with no choice but to explore alternative service providers who prioritize customer satisfaction. I anticipate your immediate attention to this urgent complaint and expect a satisfactory resolution within a reasonable timeframe.
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