| Name of Complainant | |
| Date of Complaint | November 23, 2023 |
| Name(s) of companies complained against | Shine.com |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I hope this message finds you well. I am writing to express my concern regarding the service I’ve received since subscribing to Shine.com for job search assistance.
I subscribed to your services three weeks ago with high hopes of finding suitable job matches through your platform. However, despite the assurances provided by the account manager regarding the activation of alerts, I have yet to receive a single relevant match to my profile.
This lack of results over the past two weeks has left me feeling disappointed and concerned about the effectiveness of the subscription I’ve invested in. I was looking forward to utilizing Shine.com’s resources to facilitate my job search efficiently, but the current situation suggests otherwise.
I understand that technical issues or delays may occur, but the prolonged absence of any viable matches has been disheartening. As a paying customer, I expected a more prompt and effective service, especially considering the promises made during the subscription process.
I kindly request an immediate and thorough investigation into this matter. I would appreciate a detailed explanation of the issues causing the delay and a concrete plan of action to rectify the situation promptly. Additionally, I would like to explore options for compensation or an extension of my subscription to make up for the time lost due to this inconvenience.
Please treat this matter with urgency, as finding suitable employment is crucial for my career progression. I hope for a swift resolution to this issue and a renewed confidence in the services Shine.com offers.
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