Name of Complainant	Debdatta Chakraborty
Date of Complaint	January 25, 2022
Name(s) of companies complained against	JIO FIBER
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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We had a jio fiber connection in 2020 in a clause of full refund of installation of 2500/- if we want to drop the connection. After making many calls they are not refunding.

Now again I opted for a jio fiber line 3 months ago, in October. It was done on 9th October 2021. I paid 3536/- for the installation and 3 months pre-recharge.

It was a clear discussion between me and the jio employee that I am looking for a prepaid fiber connection.
He agreed and ask me to recharge for first 3 months that is 999*3 = 2997/- and told me that the rest is the installation charges.
Being a layman I understood what the employee said in clear words. He told me in clear words that after 3 months I can recharge and use as per my requirement.

Then I received a call in start December that I need to pay the due bill of 1208/- for jio fiber. I was not expecting any bill as I was told that it is a prepaid and for clarification I called that particular employee who did the installation. He told me to ignore that bill and told me some technical staff which I do not even understand ( this bill amount for those who wants membership and all). I trusted him and ignored.

Now my 3 month usage period is over. I am trying to do the recharge but there is no option in myjio app. I called that person again who did the installation and he told me that it is a prepaid connection and it is my fault that I am not able to do the recharge and asked me to go to the jio store for help (Dunlop store).

I did the same and from store I got to know that my connection is not a prepaid connection, it is a postpaid connection. I have to pay 2395/- for my usage.

Now when I called that jio employee, firstly he told me that I have used extra GB(s) and for that the bill amount generated.
Then he changed his statement and said that it is for next 3 months recharge and asked me to handover the call to the store boys. As the phone was on speaker, I heard clearly that he was threating the store boys and asking them to take the payment of my due bill and also asking them to convince me that it is a prepaid connection.
When the store boy denied and mentioned that I am asking for a prepaid connection he ask him to handover the call to me. Then he changed his statement and denying that we had a talk for prepaid connection. He is claiming that he mailed me the bill where it is clearly mentioned that the connection is postpaid. After the call I checked multiple times, and there is no where postpaid term mentioned on the bill he sent me over email.

I had a faith on jio, the leading network company and with that faith I opted for fiber connection. Now I had a feeling that I was fooled by a jio employee and he misguided me as much as he could.

I am really disappointed as a customer and can’t believe that this harassment came to my path from jio service.

Attaching the document below.

Expecting a suitable solution.

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