Name of Complainant	Harsha Vardhan
Date of Complaint	October 21, 2023
Name(s) of companies complained against	Excitel
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Excitel has a 60 days refund policy, I’ve provided my ONU device back on 02-aug-2023, i was supposed to receive my refund in the next 60 days from that given date.
It’s 21-oct-2023 now and i haven’t received my refund yet.
It’s been 80 days.
I called the customer care multiple times and all I’ve got was ” we will make it happen ASAP” and “We have escalated your issue to the concerned team”.
And after i started getting angry and asking them I need my refund, they started saying “we will arrange a call back from the payment team/ superior”.
7 days and 4 complaints later I’ve still yet to receive a callback.
Everytime I call the customer care it’s a new agent and they say the same thing that they will arrange a callback from the team or ty supervisor within a day and 3 days later and I still haven’t received a call back, and I called the customer care again just to listen to the same line I’ve listened to the pas 4 calls I’ve made.

Image Uploaded by Harsha Vardhan: