| Name of Complainant | |
| Date of Complaint | June 14, 2025 |
| Name(s) of companies complained against | Jio |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
Subject: Urgent: Refund & Installation Delay – JioAirFiber
Dear Jio Customer Support,
I am writing to formally raise a concern regarding my recent experience with JioAirFiber services.
Initially, I made a payment of ₹500 for a JioAirFiber connection. However, the service was later declared unavailable in my area. Despite this, I have not received a refund for the ₹500 paid.
Subsequently, I placed another order for JioAirFiber and paid ₹1111. It has now been over a week, and there has been no progress on the installation, nor have I been contacted by any service personnel. I have also found it extremely difficult to get in touch with your support team for updates.
This delay and lack of communication are highly disappointing and unprofessional. I kindly request the following:
A full refund of the initial ₹500 payment for the unavailable service. Subhayarana30-1@oksbi (Gpay)
Immediate action regarding the pending installation for the ₹1111 order or a refund if installation cannot be completed promptly.
A reliable point of contact for further support.
Please treat this as an urgent issue. I look forward to a prompt resolution.
Sincerely,
Suman Lohar Karmakar
