| Name of Complainant | |
| Date of Complaint | December 26, 2021 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
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MY CURRENT AIRTEL SIM IS 3G AND I WANTED 4G SIM AND CONVERT THE POST PAID TO PRE PAIDTO I WAS ALSO NOT SATISFIED WITH THE SERVICE OF THE AIRTEL. HENCE I DECIDED TO PORT MY SIM TO VI(VODAFONE). I APPROACHED A Vi STORE COMPLETED THE FORMALITIES FOR PORTING MY SIM TO Vi AND PAID RS.300/- TOWARDS RECHARGE. ON REACHING HOME ONE PERSON BY THE NAME ARAFAT PURPORTEDLY FROM AIRTEL CALLED ME FROM A MOBILE NO.+917358368603 ASKED ME FOR THE REASON FOR PORTING MY SIM FROM AIRTEL TO Vi. INITIALLY HE SPOKE IN ENGLISH ON KNOWING THAT I AM A TAMILIAN HE SPOKE IN TAMIL TOO. HE REQUESTED ME TO GIVE THE REASON BEHIND MY DECISION TO PORT MY SIM. HE REQUESTED ME TO GIVE AIRTEL ONE LAST CHANCE AND OFFERED TO WAIVE MY CURRENT MONTH’S AIRTEL BILL,REFUND THE RS.300/- PAID TO Vi, SUPPLY A 4G SIM AND CONVERT FROM POST PAID TO PREPAID IMMEDIATELY. he persisted on his request to cancel the port. he got me to cancel the port and disappeared.
I TRIED REPEATEDLY TO CONTACT HIM ON THE NUMBER FROM WHICH HE TALKED TO ME. BUT THE RERSPONSE WAS THIS NUMBER IS TEMPORARILY DISCONNECTED. THIS HAPPENED DURING THE AFTER NOON OF 12TH DEC-21 AT 14.38 SUNDAY. THEREAFTER I TRIED TO CONTACT HIM SEVERAL TIMES HIM ON THE SAME NUMBER SINCE HE DID NOT SAY ANYTHING ABOUT THE REFUND OF RS.300/- AND SUPPLY OF 4G SIM AS HE PROMISED. THE NUMBER REMAINS TEMPORARILY DISCONNECTED. TODAY(MONDAY) TOO I TRIED THE NUMBER, BUT SAME REPLY AND THE REPLY IS IN TAMIL, ENGLISH AND HINDI. MY MOBILE IS DEFUNCT FOR WANT OF RECHARGE.
IS IT A FRAUD ON THE PART MOF AIRTEL OR SCAM. PORTING SIM IS MY RIGHT AND PRIVILEGE. HOW CAN THE AIRTEL, A REPUTED ORGANISATION. MISLEAD, CHEAT AND FLEECE THE CUSTOMERS
I WANT THE AIRTEL TO REDRESS MY GRIEVANCE IMMEDIATELY. TUILL THEN MY MOBILE WILL REMAIN DEFUNCT AND I WILL NOT RECHARGE MY PHONE.
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