| Name of Complainant | |
| Date of Complaint | April 12, 2023 |
| Name(s) of companies complained against | SBI General Insurance |
| Category of complaint | Insurance |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hello Team,
I am buying a flat in chennai (which is under construction) I was told that when you take the loan property insurance is mandatory & they ask me to sign the documents. when I enquire about this processes, this is applicable 1. post registration of property 2. Post construction is completed. But they taken money from my loan account on 3 March 2023. There is no SMS or e-mail or hard copy of the insurance sent to me. When I enquire with SBI home loan team they said we will refund the money. I want file the complaint on the following
Policy no:0000000032693643
1. How can SBI General insurance can sell the home loan insurance (when the flat is under construction)
2. How come with out SMS / E-Mail or Hardcopy of insurance they can take the money from me and create an insurance account for me?
3. Now they are telling I will re-fund the money but it will take time. How come a system can sell or cancel the insurance policy with out any communication with customer?
4. When I call the customer care to check the policy number they said they dont have any policy on my name.
5. After the fight with the Home loan / SBI General insurance they shared this policy details with me. Attaching the details
