Name of Complainant	Mithilesh Kumar
Date of Complaint	June 1, 2024
Name(s) of companies complained against	Sansui
Category of complaint	Electronic Appliances
Permanent link of complaint	Right click to copy link
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Subject: Complaint Against Sansui for Failure to Provide Warranty Service

Dear Consumer Complaint Court,

I am writing to lodge a formal complaint against Sansui regarding their failure to provide warranty service for a faulty fan I purchased through Flipkart. Despite multiple attempts to resolve the issue through Sansui’s customer care, I have received no satisfactory response or action.

Details of the Complaint:

1. **Product Details**:
– Product: Sansui Fan
– Purchase Date: Approximately one month prior to the first complaint
– Purchased From: Flipkart

2. **Nature of the Problem**:
– The fan produces a noisy and irritating sound during rotation, rendering it unusable.

3. **Attempts to Resolve**:
– **First Complaint**: Lodged on April 22.
– **Complaint ID**: 4E20-47622PRSCSS-7021025.
– **Contact Methods**: Multiple phone calls and emails to Sansui customer care.
– **Response**: Despite assurances, no action has been taken for 37 days.

4. **Warranty Promise**:
– Sansui promises a one-year warranty that includes service or refund.
– Given the inaction, Sansui has failed to honor this warranty.

5. **Evidence**:
– Audio recording of the noisy fan.
– Recording of conversation with a senior customer care representative.
– Multiple documented attempts to resolve the issue through customer service.

Despite providing all necessary evidence and following up repeatedly, I have not received the promised service, refund, or even a denial letter that would allow me to seek resolution through Flipkart.

Given the prolonged inaction and the essential need for a functioning fan during the summer months, I request the Consumer Complaint Court to intervene and help resolve this issue. I seek either a full refund for the faulty fan or the necessary service to make the product operational as per the warranty terms.

Please find attached all relevant documents and recordings for your reference.

Thank you for your assistance in this matter.

Sincerely,
Mithilesh Kumar
Contact: 9696293823
Email: [Your Email Address]
Address: [Your Address]

Attachments:
– Audio recording of the fan issue
– Recording of the conversation with customer care
– Copies of email correspondence with Sansui
– Purchase receipt from Flipkart

Image Uploaded by Mithilesh Kumar: