| Name of Complainant | |
| Date of Complaint | July 20, 2023 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hello Team,
I am writing this mail to you with regards to my 1.5ton Samsung AC which was purchased on 10th May 2023 from flipkart and installed in 12th May 2023 by Jeeves personnel.
The AC is fitted in my Hall and the time the AC was installed it was showing cooling, however I could not check the cooling properly as my house was under renovation of my gallery and there were no slide doors. However I used it sparingly for 2-3 times after 15 days of installation but the cooling was not that great. Initially I thought that it might be due to the scorching summer temperatures outside and this may be impacting cooling performance.
We were out of time for 20 days for vacation and post that monsoon started last month and i never used it after.
However last Thursday 13th July i put the AC on during night time while watching a movie in the hall. However the AC was not giving a cool breeze, I dropped the temperature to 16 still there was no cooling from AC. I called Samsung service center the same day and they sent me the Service guy on Sunday. However the service guy checked and said that the flaring valve on the outdoor unit was not fitted properly and this resulted in gas leakage.
Post confirmation from his senior the samsung service representative and his senior asked me to reach out to flipkart to get the issue sorted by flipkart as its still not 3 months for the installation and the leakage of gas has occured due to their faulty installation.
The request ticket 4374553903 which I had raised was cancelled by samsung.
On Monday 17th I reached out to flipkart for the same issue however even after explaining all the issues the customer support lady assigned an engineer for installation again. I do not understand why I would need an installation service engineer when the issue is for the service / repair. The Jeeves service engineer declined the request as it is meant to be a service related issue/ call.
The service engineers who visited for the first time for the installation were horrible, They worked on the installation with no skills. Even my water drainage was cut short and placed into a joint which I had to fix myself with the help of a carpenter. They forced me to share the happy code at the time of billing.
I am a loyal customer to flipkart however this issue has rendered my trust and been using flipkart since last 8-10 yrs.
I hope flipkart team will take appropriate action to resolve my issue and maintain/ restore my faith in flipkart for the best future relationships.
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Hello Team,
Sorry to say that the customer relationship support is pathetic for you guys.
I have been asking for a service related ticket to be logged with Jeeves but every time you guys are assigning this request to the installation team. I need to tell you that the installation is already done on 12, but due to faulty installation process the gas has leaked from the outdoor unit which needs to be replaced.
Everytime the ticket you are assigning is to installation team and they are declining it everytime saying this issue does not belong to them but belongs to service team.
Below is the name and number of Jeeves installation guy who is declining the request and abruptly putting it to resolved status:
Durga Prasad Singh
02241483792/ Pin 103
Case ID:FLIS-3KLK4W-IZBSMU-V5RCN6-OXN601R
