Name of Complainant	puneet jk
Date of Complaint	May 25, 2022
Name(s) of companies complained against	Airtel
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Hi,
My name is puneet jk and i have been a customer of airtel for over 20 years now. Me and my family have many services with airtel like dth fiber and sim connections.
I was very happy with airtel till now. But last month on April 27, I booked a new fiber connection for my office, your rep, mr murli from thippasandra, called me and asked me to make the 6 months payment of 3553rs. I did it and later the installation team came and told me that it’s only copper connection in my area. I called the same rep and told him that I want fiber not copper, he promised me that it will be done on 2 days. Now it’s been almost a month and I am stuck with a poor internet connection for my office. I don’t even get 5mbps speed. This is pure cheating. I have been tensed and upset with this whole experience. This has been such a traumatic and emotionally upsetting time.
I have been following up with murli everyday, but he just keeps ignoring my calls and messages.
I request you to kindly help me. Request to either give me fiber connection or refund my amount and cancel this connection, because this is not what I asked for and have been cheated by your staff
Below is my contact number and murli and his manager who I have been in contact with trying to get this resolved.

Murli +917625058989
Siddanagouda (manager) +917975562422

Thanks

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