** External Email. Treat hyperlinks and attachments in this email with caution. **

what is the ETA of this complaint dont come with same drafted mail again and again since three days has been completed , and i have been informed 24 hours why lie? where is your management your customer service now downgraded to poor to worest since three days completed to refill my cell number and  your useless team is still searching for my amount . reach out to soln with immdiate and give me complaint number i need to open Grievances as well

---

From: appellate del <appellate.del@in.airtel.com>
Sent: Friday, April 23, 2021 12:20 PM
To: samiullah_mir@hotmail.com <samiullah_mir@hotmail.com>
Subject: Re: Recharge not reflected 9906649138

Dear Sami Ullah,

 

Warm greetings from Airtel!

 

I am writing in response to your email on payment issue for your Airtel Mobile number 9906649138.

 

We regret the inconvenience caused due to delay on your request.

 

We had escalated the issue to the concerned team your request is still in progress. Its priority of our team to resolve it as early as possible and we will keep you informed on this.

We thank you for your patience on this

 

Warm Regards
​
Airtel – The network with India’s Best Video Experience

On Fri, 23 Apr 2021 at 10:32 AM <samiullah_mir@hotmail.com> wrote:

** External Email. Treat hyperlinks and attachments in this email with caution. **

May i get update on below request. why silent ,seems to be that there is something fishy and trust between vender and customer is now going to be breached .Worst customer experience. Can some one call me to understand what is the complaint status.

Rgds

 Mir

---

From: samiullah mir <samiullah_mir@hotmail.com>
Sent: Thursday, April 22, 2021 2:49 PM
To: appellate <appellate@in.airtel.com>; nodalofficer.jk@in.airtel.com <nodalofficer.jk@in.airtel.com>; nodalofficer.pb@in.airtel.com <nodalofficer.pb@in.airtel.com>; nodalofficer del <nodalofficer.del@in.airtel.com>; 121@in.airtel.com <121@in.airtel.com>
Subject: Re: Recharge not reflected 9906649138

i think you people are not understanding fact. i am in Delhi and outside there is lockdown and my outgoing call is not working how do i reach person Admin if there is something wrong. consider this situation if  you will face then you will realize the things , Worst poor Customer experience and stope telling lies

Rgds

 Mir Mohd

---

From: samiullah mir <samiullah_mir@hotmail.com>
Sent: Thursday, April 22, 2021 10:31 AM
To: appellate <appellate@in.airtel.com>; nodalofficer.jk@in.airtel.com <nodalofficer.jk@in.airtel.com>; nodalofficer.pb@in.airtel.com <nodalofficer.pb@in.airtel.com>; nodalofficer del <nodalofficer.del@in.airtel.com>; 121@in.airtel.com <121@in.airtel.com>
Subject: Re: Recharge not reflected 9906649138

Hi All,

Yesterday i request you guys to at least restore my services during this covid situation to consider situation however your poor response and poor customer service i am very much disappointed , 24 hour has been completed , so please let me know Status with immediate

Rgds

 Mir Mohd

---

From: appellate <appellate@in.airtel.com>
Sent: Wednesday, April 21, 2021 12:01 PM
To: samiullah_mir@hotmail.com <samiullah_mir@hotmail.com>
Subject: Re: Recharge not reflected 9906649138

Dear Sami Ullah,

 

Warm greetings from Airtel!

 

I am writing in response to your email on payment issue for your Airtel Mobile number 9906649138.

 

As per our telephonic discussion on 9906649138, our team is working on your request on priority and will provide updated status to you within 24-48 Hrs.

 

Hope it helps!

 

Warm Regards
​
Airtel – The network with India’s Best Video Experience

On Wed, 21 Apr 2021 at 11:34 AM <samiullah_mir@hotmail.com> wrote:

** External Email. Treat hyperlinks and attachments in this email with caution. **

Hi Divya and Team

As per discussion Please find Statement details (As Attachment) of amount deduct from my account, and resume my Services with immediate

Rgds

Mir Mohd

---

From: samiullah mir <samiullah_mir@hotmail.com>
Sent: Wednesday, April 21, 2021 10:03 AM
To: 121@in.airtel.com <121@in.airtel.com>; nodalofficer.jk@in.airtel.com <nodalofficer.jk@in.airtel.com>; nodalofficer del <nodalofficer.del@in.airtel.com>; nodalofficer.pb@in.airtel.com <nodalofficer.pb@in.airtel.com>
Subject: Re: Recharge not reflected 9906649138

HI All

 Your SMS service is not working as i have not received message regarding Pack Expire i come to know when all of sudden my services stop and IVR inform that your pack is expired.

Rgds

 Mir Mohd

---

From: samiullah mir <samiullah_mir@hotmail.com>
Sent: Wednesday, April 21, 2021 9:34 AM
To: 121@in.airtel.com <121@in.airtel.com>; nodalofficer.jk@in.airtel.com <nodalofficer.jk@in.airtel.com>; nodalofficer del <nodalofficer.del@in.airtel.com>; nodalofficer.pb@in.airtel.com <nodalofficer.pb@in.airtel.com>
Subject: Re: Recharge not reflected 9906649138

Looping Escalation team to investigate no  transition id is generated  and payment status shows successful and debited amount from my credit card please check with immediate as this is breach of trust among your sites all transition happens from your site airtel.in. my mobile services have been suspended although recharge happen successfully.

Rgds

 Mir Mohd

---

From: samiullah mir
Sent: Wednesday, April 21, 2021 4:32 AM
To: 121@in.airtel.com <121@in.airtel.com>
Subject: Recharge not reflected 9906649138

Hi Team

I made recharge of 399 of mobile number 9906649138 which went successful however not credited on my mobile. The amount has been made  through credit card. Team please check

Rgds

More Mohd

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