Rude and bias behaviour by Checkin staff at Dubai Airport- Name of the Manager Suhail or Sohail

Name of Complainant MANEET LUTHRA
Date of ComplaintOctober 31, 2022
Name(s) of companies complained against
Category of complaint Airlines
Permanent link of complaint Right click to copy link
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Text of Complaint by MANEET LUTHRA:

Hi

This is to bring to your notice, I was travelling with my kid and husband from Dubai to Mumbai on 20th Oct (1:30 am Flight) where I missed doing RTPCR of my child, to which i was denied access which was FAIR from SPICEJET but i agreed to go out of the airport with all my luggage and child take a cab go to another terminal , do my RTCR wait for the report again take a cab and come back to this terminal for checkin…AND TO MY SURPRISE WHEN I COME BACK THE MANAGER WHO I HAD REQUESTED SO MANY TIMES TO LET ME GO WITHOUT RTPCR TO MY DISBELIEF WAS ALLOWING OTHER KIDS WITHOUT RTPCR…..

I WAS LIKE why this BIAS behaviour to which he answers me your child is 9 and the other 2 passengers children are 6 and 7 so they cant go running like your child…

I was like r u serious???????? is this the answer you give me and then he replied “JUST GO”

I complained to NODAL officer of SPICEJET WHO SAID THE OTHER KIDS WHO WERE ALLOWED WERE BELOW 5 ..NOW MY QUESTION IS HOW DOES HE KNOW WHICH KIDS AM I TALKING ABOUT???

IS HE TRYING TO TELL ME THAT NO KIDS ON THAT FLIGHT WERE ABOVE 5

THIS IS TOTALLY RIDICULOUS
SUCH DISGUSTING SERVICE AND ATTITUDE.THIS AIRLINES NEED TO SHUT

Image Uploaded by MANEET LUTHRA:

Rude and bias behaviour by Checkin staff at Dubai Airport- Name of the Manager Suhail or Sohail

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