| Name of Complainant | |
| Date of Complaint | August 17, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Miscellaneous |
| Permanent link of complaint | Right click to copy link |
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This is to bring it to your information that I am a retired officer of SBH and an airtel customer since past so many years.
As my mobile recharge date was to expire on 19th July, 2020, THREE DAYS prior to the due date I have recharged with Rs.379/- on 16th JULY 2020 but that has not reflected in your books.
As there was no time to lodge a complaint of my recharge of Rs.379/-, I have again recharged for Rs.219/- on 20.07.2020 which is also not reflecting in your accounts. (BANK STATEMENT OF ACCOUNT ENCLOSED reflecting figures of Rs.379/- & Rs.219/-)
I tried many times to contact 121 and talk to your personnel regarding my grievance but there is no provision to talk to the customer care executives under IVR system.
Finally I went to the AIRTEL customer store at BN Reddy Nagar, Hyderabad where I was not convinced by the reply. They also have verified my airtel account and said that the last recharge was on 21st April, 2020 and have advised me to mail my grievance to you.
As a matter of urgency I requested him to recharge with a minimum amout of Rs.49/- to keep my account active, and was done successfully.
Please settle the matter urgently as I am a SENIOR CITIZEN and I am not supposed to move out during the present CORONA SITUATION.
Thanking you in anticipation.
