Name of Complainant	Satyaprakash Pati
Date of Complaint	February 24, 2026
Name(s) of companies complained against	Royal win gaming platform
Category of complaint	Cyber Crime
Permanent link of complaint	Right click to copy link
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I have been using the Royal Win betting app (royalwin.win or similar) and won Rs 10,670 legitimately. I requested withdrawal on or around [exact date if you remember, else say 5+ days ago]. The support team (agents like Nari, Angela, Ziyou) has been delaying it for over 5 days with repeated excuses like “awaiting financial team review”, “banking instability”, “minor delay”, etc.
They sent a fake receipt/screenshot claiming the amount was transferred on 11 February 2026 with UTR/reference numbers (e.g., 20636754, 604276809875, SBI branch SBIN0012054), beneficiary name SATYAPRAKASH PATI, amount Rs 10,670, status “COMPLETE”. However, I checked my SBI bank account (YONO app/transaction history) multiple times – NO credit has been received. No real transaction appears in my account history.
This is clear online fraud: they are sending edited/fake UTR receipts to pretend the payment is done, while holding my winnings. Support keeps repeating vague promises without any real action, transaction ID proof, or timeline. I have all screenshots saved: my winning balance, withdrawal request, full chat logs with agents, fake receipt, and their excuses.
This matches many other complaints against Royal Win on this site (withdrawal pending, fake proofs, cheating). I demand immediate refund/credit of Rs 10,670 to my account. If not resolved, I will escalate to cybercrime.gov.in and other platforms.
Amount involved: Rs 10,670
App/Website: Royal Win
Payment method: [UPI/Bank if you know, else skip or say in-app withdrawal]
Date of withdrawal request: [approx date, e.g., February 8-9, 2026]
Fake receipt date: February 11, 2026

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