| Name of Complainant | |
| Date of Complaint | April 29, 2022 |
| Name(s) of companies complained against | Royal travels |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have book royal travel for hosur to madurai but this travels timeing also miss bhehivor and staff is rude and find i drop point is mgr bustant but he stop in local bustand
I ask this not my stop i have book that ticket but he speaks like rudee so
Timings worst
And consumer handle worst
And mains ur choice of bording point and ending point not is responsible
And worst mannaraim for staff
So friends plz avoid this royal travel choose other travels is best
Being a Senior Citizen, with PNR 3382893 on ROYAL TRAVELS with TN-47-AM-9902, I travelled on 21st August 23, leaving Vailankanni Bus Stand at 18:00 hours & reached 05:30hours at LALBAGH WEST GATE on 22nd August 23,
Following are the observations.
(1) The behaviour of Operating Staff needs improvement, when senior citizens were shoved into a Hotel at Karaikal, to have their Night Supper. The facilities around this Hotel needs to be attended with wash-rooms to be hygenic & clean, especially for senior citizen ladies & male passengers.
(2) The driver who operated the Bus at 18:00 hours was impatient & rash applying sudden break as a result, my right toe smashed an aluminium fabrication and caused bleeding.
(3) I requested for a FIRST-AID BOX and the Drivers answered, that the owners of the BUS – ROYAL TRAVELS did not provide them such a facility.
(4) Thereafter, I asked them to stop at a Pharmacy to purchase BAND-AID / Ointment for the injury – but they did not care to attend, as a result, my travel was uncomfortable.
(5) Dumping passengers as if they are cattle at their ALIGHTING places not waiting for ladies to get down was most baffling.
In view of the above, these are being raised at the Consumer’s Forum, Bangalore for redressal.
Personal Secretary to Director-Rolling Stock,
BMRCL