| Name of Complainant | |
| Date of Complaint | April 29, 2022 |
| Name(s) of companies complained against | Royal enfield |
| Category of complaint | 2-wheelers |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
Hi Dino Sir,
Myself Tanveer,
Please take 5 minutes read the below communication with RE and how they are cheating genuine RE fans and customers.
I sincerely request all YOUTUBERS to support customers like us, as we love you all for unbiased opinion and support:.
Hi Sir/Madam,
I have booked the classic 350 reborn in January and it was to be delivered in April first week with accessories for INR 2,69,000/-
I see all RE bikes have a price increase of up to 20K to 40K.
Upon enquiry with the dealer, he said to ask and confirm with customer care.
Please confirm that as a pre-booked customer, we should be paying INR 2,69,000/- and the price increase should not effect us?
Regards
Tanveer
Dear Tanveer,
Thank you for writing to us.
We would like to inform you that due to a delay in delivery this time Royal Enfield has decided to provide a price protection gesture to the customers who have made the booking
for the duration (1st Sep ’21 to 28th Feb ’22) the Ex-Showroom price will be applicable as it was on 10th March 2022.
The price protection will be applicable till 30th April ’22. If our dealership not able to offer the motorcycle before 30th April ’22,
then you can make the full payment on or before 30th April to qualify for the price protection scheme and the motorcycle would be offered within 10 days of full payment.
We appreciate your understanding in this regard.
For any further assistance, feel free to write to us or contact us at 18002100007.
Fardeen K.
Royal Enfield – Customer Support
F – facebook.com/royalenfield
Tw- twitter.com/royalenfield
W – royalenfield.com
Hi Fardeen,
Awesome Scheme, we make the full payment of 2.7lac by 30 April and RE will deliver the bike within 10 days, wow.
Having payed 10K and booked the bike in January, I still have no updates on its whereabouts.
If RE delivers me the bike tomorrow, I will make the payment on the spot.
OR
The price protection for advance bookings should extend all the way till the date of delivery not some silly date like 30 April etc
If the above is not possible then I would like to cancel my order and request a full refund as the date of delivery as promised is not fulfilled.
I do not wish to fool myself by giving RE 2.7 lac and wait months and do follow ups with RE to get my bike.
Regards
Tanveer
