| Name of Complainant | |
| Date of Complaint | June 6, 2021 |
| Name(s) of companies complained against | WazirX |
| Category of complaint | Investments |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am trying to deposit Ripple(xrp) in to my WazirX wallet. But I forget to mention the Destination tag at the source of transfer. I have made total 2 separate transactions (i.e. 1. 92.046339 xrp & 2. 309.75 xrp) to deposit Ripple(xrp) in to my WazirX wallet without entering Destination Tag. So I have requested WazirX support team to help me to recover my funds and get it deposited in to my WazirX wallet. I also told WazirX support team that I am ready to pay the recovery fees, if any. I not only provided the transactions ID of the deposit made in TEXT format but also provided volume, transaction ID/hash, date & time along with the screenshots of the transactions for the reference as per the requirements of WazirX support team. But the WazirX support team kept telling me that I need to provide them Screen recording video of my wallet from where I have made this withdrawal. In response, I replied that I do not have a screen recording of the wallet from where I have taken the withdrawal of funds. But I can track my funds from the third party explorer sites with the help of entering transaction ID which clearly shows all the transaction details required by WazirX like volume, transaction ID/hash, date & time. It also clearly shows with proper volume, transaction ID/hash, date & time that the funds have been received by WazirX by 2 seperate transactions. WazirX already have my Ripple(xrp) wallet ID which I had shared with them in my earlier email. If I can track the status of my funds with the help of any third party Ripple(xrp) Explorer site by simply entering transaction IDs which is very easy then I believe that your WazirX’s technical team must be competent enough to track the status of my funds with the transaction IDs provided to them. I proved them that my fund is received by WazirX but It is not received in my wallet. At last, WazirX support team mailed me by saying “I’m sorry, due to security reasons we’ll not be able to process the recovery without verifying the transaction through screen recording.”
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