Return is not being picked

Name of Complainant Nidhi
Date of ComplaintNovember 3, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Nidhi:

I have an issue regarding this order
OD429414821122872100
I cancelled on 23 October. I received the order on 23 oct too but as it was wrong size so i made a request for the return
The package was supposed to be picked up on 26 oct.
I didn’t receive any calls for the pickup
For three days i got this message

Pickup Rescheduled: KOTTY Regular Women Blue Jeans with tracking ID FMPR0500186952 could not be picked up today. We will try again tomorrow. To schedule pickup on a different date, please visit Orders section on your app. Click to give feedback: http://fkrt.it/sNLfChuuuN Ekart

Then my return was cancelled and i had to make a new return request.
Now the same thing is happening again
No one is contacting me for the pickup
And i am getting the same message

Pickup Rescheduled: KOTTY Regular Women Blue Jeans with tracking ID FMPR0500186952 could not be picked up today. We will try again tomorrow. To schedule pickup on a different date, please visit Orders section on your app. Click to give feedback: http://fkrt.it/sNLfChuuuN Ekart

If again pickup gets cancelled the return window will close.
I have complained about this issue again and again but no action is being taken
This is exhausting.

Image Uploaded by Nidhi:

Return is not being picked

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