| Name of Complainant | |
| Date of Complaint | June 25, 2022 |
| Name(s) of companies complained against | Pepperfry.com |
| Category of complaint | Home & Garden |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Case Details
Company: Pepperfry
Service: Furniture
Reference:
Date Raised: June 20th, 2022 14:01
Order ID: 308147246
When it
happened:
June 8th, 2022
Where it
happened:
E 4/1306, MANSAROVAR SECTOR -O, NEW GARURA, NEAR DAS TRADERS,
LUCKNOW, 226008
What
happened:
ORDER ID : 308147246
ORDER DATE : 06/06/2022
SKU DETAILS : FN1696294-P-WH5046 Arisa Bedroom Set (King
Bed With Storage, 4 Door Wardrobe & Two Bedside Tables) In Wenge Finish By
Mintwud
DELIVERY DATE : 08/06/2022, RECEIVED IN DAMAGE CONDITION
COMPLAINT FILED : 09/06/2022 TO cs@pepperfry.com,
grievanceofficer@pepperfry.com
pepperfry.hazratganj@pepperfry.com
STUDIO ESCALATION : 09/06/2022, ESCALATION NO. SE-090622-0030
SPECIALIST VISITED : 17/06/2022
DAMAGE DETAILS : 1. CRACKS ON THE WARDROBE MIRROR
2. BED HAS BULGING SHAPE ON SIDE PANEL
3. THE BOX STORAGE HAS VERY THIN PLANKS
4. DEEP SCRATCHES ON EXTERIOR AND INTERIOR OF BED
5. BED IS NOT ALL THE SAME AS SHOWN IN STUDIO TV
PANEL, NO SUPPORT FOR LOWER PLANKS, IT WAS NOT
MENTIONED IN IMAGES OR BY THE STUDIO STAFF
6. ITEM IS NOT FRESH PIECE IT LOOKS LIKE USED ITEM
7. THE WHOLE COMBO HAS WEAR AND TEAR
8. BELOW STANDARD AND POOR QUALITY OF PRODUCTS
EVEN BY THE MARKET STANDARDS SET BY PEPPERFRY
What I want: RETURN AND REFUND OF THE ORDERED ITEMS
User account
email
dilipfoster5000@gmail.com
The complainant is requesting for the return of defective products and refund of the same
