| Name of Complainant | |
| Date of Complaint | December 14, 2022 |
| Name(s) of companies complained against | JioMart |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have ordered Hammer pulse ace smart watch on 10/11/22 which I received on 16/11/22.
This watch has flickering issues from the beginning for few milliseconds which occurs randomly. I have raised return request on 19/11/22 but it was rejected on the basis that they were not able to contact me despite multiple try though I didn’t receive any call from your side. On 20/11/22 I called your customer care executive and they told me that they have forwarded my complaint and product will be returned within 48 hours but I didn’t got any response. Then, I again called your customer care service on 22/11/22 where they told me to wait for 24 hrs more. I have even wrote mails to your customer care team but didn’t got any reply.
This continued till 29/11/22 when I was forced to make a complaint with consumer forum. After I made the complaint, I received a call from your side and they told me that my case is put on priority basis and return will be placed soon. Few days later when I didn’t got any response from your side I again made a call on your customer care service where they told me that they can’t help me as return period is over.
I want to return this watch and get my refund or else I will have to file a complaint in consumer court and charge you with forgery and mental harassment.
Thank you
Order Number – 16680828410177666M
Invoice Number – R08099322702787
Name – Nikita Agrawal
Hi,
I am writing this mail in accordance to above given subject. I have ordered Hammer pulse ace smart watch on 10/11/22 which I received on 16/11/22.
This watch has flickering issues from the beginning for few milliseconds which occurs randomly. I have raised return request on 19/11/22 but it was rejected on the basis that they were not able to contact me despite multiple try though I didn’t receive any call from your side. On 20/11/22 I called your customer care executive and they told me that they have forwarded my complaint and product will be returned within 48 hours but I didn’t got any response. Then, I again called your customer care service on 22/11/22 where they told me to wait for 24 hrs more. I have even wrote mails to your customer care team but didn’t got any reply.
This continued till 29/11/22 when I was forced to make a complaint with consumer forum. After I made the complaint, I received a call from your side and they told me that my case is put on priority basis and return will be placed soon. Few days later when I didn’t got any response from your side I again made a call on your customer care service where they told me that they can’t help me as return period is over.
I want to return this watch and get my refund or else I will have to file a complaint in consumer court and charge you with forgery and mental harassment. I am attaching photos of watch in normal condition with this mail.
Kindly do the needful.
Thank you
Order Number – 16680828410177666M
Invoice Number – R08099322702787
