| Name of Complainant | |
| Date of Complaint | November 5, 2022 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Sir/ Madam,
Order ID: OD22627002338010700
This letter serves as a formal request for the return and full refund on the product that I bought through your online store.
I have purchased a Redmi 11pro 5G smartphone and paid a total amount of 20,529/- on 15/10/2022.
The product was delivered by the evening of 20/10/2022, it seems that the product delivered was not the same as I ordered. I had complained instantly to the consumer support team but they are not helpful, so I am here to seek help from you.
The product delivered was Redmi 11 pro 4G smartphone. I have read your terms & conditions and I’m very well aware that the customers are entitled to return the product within 14 days. Today 04/11/2022 the return policy is expired. For the time being I was instantly looking forward for the return policy, I’ve tried several times and they kept denying. And also they rejected my product replacement request.
I hope to hear from you soon about the procedures of returning the product and get refund money back.
India
Nivedh.K.V Flipkart customer
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