| Name of Complainant | |
| Date of Complaint | August 11, 2023 |
| Name(s) of companies complained against | Oppo |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear support team oppo
I am writing to expess my disappointment and frustration revarding the recent soctware update for oppo reno 5 pro smartphone. after instaling the update(firmware version 13). A few days ago.i noticed the appearance of persistent green lines on the device’s display,rendering it unusable.
Considering the timing of the issue and the fact that it accured immediately after the software update,it is evident that the problem is not a result of any mishandling or damage on my part.this strongly suggests that the update has caused a hardware malfunction in my device.
I would like to emphasize that my oppo reno 5 pro is not currently under warranty.however given the clear correlation between the update installation and the onset of display issues,i kindly request a free replacement of my smartphone .i believe that the responsibility lies with the company,as the issue occurred directly as a consequence of the software update.
To provide the further details, please find the relevant information below:
Phone model: oppo reno 5 pro 5g
Update installed on:2/8/2023
Issue arises in:11/8/2023
Firmware version:13
I have been a loyal customer of samsung for several years and have always appreciated the quality and reliability of your products.i trust that your esteemed company values customer satisfaction and stands behind the integrity of its software updates.
I kindly request a prompt response anda solution to this matter.i hope that oppo will take full responsibility for the issue and provide a free replacement for my oppo smartphone.
Thank you for attention to this matter,and i look forward to a favourable resolution.
Sincerely,
Ruchit patel
