| Name of Complainant | |
| Date of Complaint | June 28, 2025 |
| Name(s) of companies complained against | Jio hot star, Nov digital |
| Category of complaint | Entertainment |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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This complaint is in regards to the INDIAN bank opposing to the unauthorized emandate purchase which got activated on my account without my knowledge. This unauthorized service has been charging my account an amount of Rs. 299.00 on every 3rd month and this has been going on since June 26th, 2024.
After making multiple failed attempts and contacts with the IDIAN bank since its all falling on deaf ears, I am here pleading at your forum to get this ongoing issue sorted.
In June month, I did make a complaint and got the case escalated via IVR banking support team and requested the team to unsubscribe the subscription. One of those executives did assure me of making the correction with the unsubscription of the service (Nov Digital Entertainment Private Limited- 3 Months Plan – Charges ₹149.00) however, after the deduction the next day only I realised that the executive did not implement it ever which again caused my bank to make that unauthorised payment.Kindly intervene and look into this matter to get this unauthorised subscription cancelled and not getting my account charged on 26th of every 3rd month. So far I have been charged Rs. 298.00 (149 * 2) on June and September this year. Basis these date calculation, my account is again going to be charged on 26th of July, next month.
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