| Name of Complainant | |
| Date of Complaint | October 5, 2025 |
| Name(s) of companies complained against | Nov digital entertainment private limited |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Team,
I noticed that ₹149 has been auto-debited three times from my account under the name NOV DIGITAL ENTERTAINMENT PRIVATE LIMITED through UPI AutoPay, even though I have not used or accessed your services during this period.
Details of deductions:
₹149 on 28 March 2025
₹149 on 29 June 2025
₹149 on 29 September 2025
Transaction IDs:
OLEX2503291329342787877028 (29 September 2025)
[Please verify March & June 2025 transaction IDs from your system]
Total deducted amount: ₹447
I had not intended to continue this subscription, and these charges were deducted without my usage. I have now cancelled the AutoPay mandate to prevent further deductions.
I kindly request you to process a refund of the total amount ₹447 at the earliest.
My details:
Name: Nitai Bala
Email: lokeshbala2007@gmail.com
UPI reference (for September transaction): UTR 101568412997
Looking forward to your support and a positive resolution.
Regards,
Nitai Bala
