Name of Complainant	Anushka Maurya
Date of Complaint	August 24, 2025
Name(s) of companies complained against	Avista Learning Institute
Category of complaint	Education
Permanent link of complaint	Right click to copy link
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I am writing to bring to your kind attention that I have mistakenly made a payment of ₹5000 towards aviation for three months on [20th August]. The payment was made in error, as I had not intended to proceed with this transaction at this stage.

I completely respect the institute’s policies regarding non-refundable fees. However, since this was an unintentional/mistaken transaction and I have not yet availed or confirmed the admission/service, I kindly request you to consider a refund of the amount paid.

As per the Consumer Protection Act, 2019, and the guidelines of regulatory authorities such as UGC/RBI, students/customers are entitled to a fair resolution in cases of excess or mistaken payment. Therefore, I humbly request your good office to kindly initiate the refund, or adjust the amount against future fees, whichever is convenient for the institute.

I am attaching the payment details/screenshot for your reference.

I sincerely hope for your understanding and kind support in resolving this matter at the earliest. Your cooperation will be deeply appreciated.

Thank you for your time and assistance.
Anushka Maurya
9250583516

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