| Name of Complainant | |
| Date of Complaint | July 8, 2025 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Entertainment |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
Dear 1xBet Security Team,
I hope this message finds you well.
I am writing to sincerely apologize for unintentionally violating your platform’s rules regarding multiple accounts. I now understand this was against your terms and conditions.
Unfortunately, I am currently unable to access any of my accounts, and I have tried contacting your team multiple times without receiving a resolution. I kindly request your assistance in either:
Regaining access to my primary account
or
Allowing me to withdraw the funds from the account(s), as I have a genuine concern regarding the money I deposited.
I am fully willing to comply with your verification (KYC) process and follow any procedures you may require. Below are my account details:
Account 1:
email: agamsmith.bisht025@gmail.com
gaming account number: 770825835
phone number: 7895205290
Fund: 0
Issue: Unable to login.
Evidence: Refer Account 1 details-1,2 (attached with this email)
Account 2:
email: agam88609@gmail.com
gaming account number: 1194930005
Fund: 45000.22
Issue: Unable to login. previously I was not able to place bets
Evidence: Refer Account 2 details-2,3 (attached with this email)
Account 3:
email: shy94251@gmail.com
gaming account number: 1245042221
Fund: 0
Issue: Unable to withdraw funds. Not getting any options except Cash On Delivery
Evidence: Refer Account 3 details-1,2 (attached with this email)
Attaching following evidence:
1. aadhar card (Evidence: Refer Attachment-1A,1B (attached with this email))
2. passport (Evidence: Refer Attachment-2 (attached with this email))
3. aadhar card with selfie (Evidence: Refer Attachment-3 (attached with this email))
4. airtel number proof: (Evidence: Refer Attachment-4 (attached with this email))
Please let me know if there’s any way to resolve this and recover my funds. I truly hope we can settle this amicably and avoid any further complications.
Thank you for your time and understanding. I look forward to your support.
Sincerely,
Agam Bisht
Image Uploaded by Agam Bisht:
Hello!
According to the rules: “Each registered client can have only one account. At the same time, at the time of registration on the site, the Bookmaker’s condition applies that one account (account) for: one family (for all relatives), one address, email address, credit/debit card number or IP address. It is prohibited for different clients to use the same bank card. The administration of the Bookmaker’s office reserves the right at any time to additionally request from the client his clarifying data (passport details, registration, registration, etc.) and go through a video conference.”
We count on your understanding and compliance with the above rule. If you have any questions or need assistance, please feel free to contact our support team either online or by mail. We are always ready to help you with any question.
Sincerely,
Team 1xBet.