| Name of Complainant | |
| Date of Complaint | July 29, 2023 |
| Name(s) of companies complained against | Motorola |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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Dear Consumer Court Team,
I am writing to express my disappointment and frustration regarding the recent software update for my Motorola Moto G52 smartphone. After installing the update (S1SRS32.38-132-14) on 28/07/2023, I noticed the appearance of persistent green lines on the device’s display, rendering it unusable.
Considering the timing of the issue and the fact that it occurred immediately after the software update, it is evident that the problem is not a result of any mishandling or damage on my part. This strongly suggests that the update has caused a hardware malfunction in my device.
I would like to emphasize that my Motorola Moto G52 is not currently under warranty. However, given the clear correlation between the update installation and the onset of display issues, I kindly request a free replacement of my smartphone. I believe that the responsibility lies with the company, as the issue occurred directly as a consequence of the software update.
To provide further details, please find the relevant information below:
Phone Model: Motorola Moto G52
Update Installed On: 28/07/2023
Issue Arises In: 28/07/2023
Firmware Version: 12.28.6
Update Version: S1SRS32.38-132-14
I have been a loyal customer of Motorola for several years and have always appreciated the quality and reliability of your products. I trust that your esteemed company values customer satisfaction and stands behind the integrity of its software updates.
I kindly request a prompt response and a resolution to this matter. I hope that Motorola will take full responsibility for the issue and provide a free replacement for my Motorola Moto G52 smartphone.
Thank you for your attention to this matter, and I look forward to a favorable resolution.
Sincerely,
Jay Shah
