| Name of Complainant | |
| Date of Complaint | September 26, 2023 |
| Name(s) of companies complained against | Motorola |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Motorola consumer support team,
I am writing to express my disappointment and frustration regarding the recent software update for my Motorola G82 5G smartphone. After installing the update on 01/08/2023, I noticed the appearance of a persistent green line on the device’s display after approximately fifteen days, rendering it unusable and disturbing.
Considering the timing of the issue and the fact that it occurred immediately after the software update, it is evident that the problem is not a result of any mishandling or damage on my part. This strongly suggests that the update has caused a hardware malfunction in my device.
I would like to emphasize that my Motorola G82 5G is not currently under warranty. However, given the clear correlation between the update installation and the onset of display issues, I kindly request a free replacement of my smartphone. I believe that the responsibility lies with the company, as the issue occurred directly as a consequence of the software update.
To provide further details, please find the relevant information below:
Phone Model: Motorola G82 5G
Update Installed On: 01/08/2023
Issue Arises In: 20/08/2023
Problem arose after updating to Android 13.
I have been a loyal customer of Motorola for several years and have always appreciated the quality and reliability of your products as using this brand for more than 10 years. I trust that your esteemed company values customer satisfaction and stands behind the integrity of its software updates.
I kindly request a prompt response and a resolution to this matter. I hope that Motorola will take full responsibility for the issue and provide a free display replacement for my smartphone rendering complete care of what it needs.
Thank you for your attention to this matter, and I look forward to a favorable resolution.
Sincerely,
Ashish kumar
Professionally Researcher and Motorola’s lover.
