Replacement product not provided despite faulty product received back by the company

Name of Complainant Nandan Shah
Date of ComplaintMay 13, 2023
Name(s) of companies complained against
Category of complaint Electronic Appliances
Permanent link of complaint Right click to copy link
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Text of Complaint by Nandan Shah:

I purchased Firebolt Watch from it’s website, the watch stopped working within few days, i filed the complaint and they provided a pick up of faulty product and assured of replacement within 15working days, but after they picked up the product, they are now kept on asking for more and more time, and now they are saying they don’t have replacement product available and are not giving any contact number on which I can talk to their representative, after intensive email follow up, they are still not bothered to replace the device or give refund, they just want to give voucher. I asked for refund, but they don’t care and keep on ignoring the mail.
Order date 25th March,2023
Delivery 29th March’23
Defective product complaint 15th April,23
Product Pick up 17th April,23
Product Name Fire Boltt Legacy
(Smart Wrist watch)

Image Uploaded by Nandan Shah:

Replacement product not provided despite faulty product received back by the company

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