| Name of Complainant | |
| Date of Complaint | June 20, 2020 |
| Name(s) of companies complained against | WHIRLPOOL |
| Category of complaint | Consumables |
| Permanent link of complaint | Right click to copy link |
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Respected Sir/Madam,
I have purchased a whirlpool fridge from Kalamassery Bismi Connect on July 04th, 2019 of Rupees- 34100/-. On June 02th 2020 our fridge was not working and I have contacted the whirlpool customer service and registered a complaint (Complaint no: COC02062047697). After that, there was no contact from the whirlpool Technician. So I have contacted the Bismi connect where i brought the fridge and I have informed the complaint. They told me that they will directly contact whirlpool service and inform them to send the technician. Two days after the technician came home and verified the complaint. He said the DC board needs to be replaced and it should come from Pune. We have to wait for a one-week maximum to solve the complaint. So we have waited for 1-week but still, the issue was not resolved. Hence I called the technician again and asked my fridge status. He said the whirlpool company has informed them to replace our fridge. So I contacted the whirlpool service area head for the update. Still, there is not update from Whirlpool service and the Bismi connect when our product will be delivered. Today it is the 18th day of the complaint. I have contacted the whirlpool service area head today morning also he said it will take 12 days to approve a new fridge. Please help us to resolve the issue and avail of our new fridge. I am providing the Whirlpool service head number below. Please do the needful ASAP.
Shams:- 9747348459
Thank you
Regards,
Mamooty Musthafa
8907123421
