| Name of Complainant | |
| Date of Complaint | May 23, 2024 |
| Name(s) of companies complained against | jbl company |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am writing to express my deep frustration and dissatisfaction with the persistent connectivity issues I have been experiencing with my JBL 800 bar and the inadequate and unprofessional service I have received from your team. As an Electronics and Communication Engineer, I have thoroughly tested my setup and can conclusively state that the fault lies with the JBL 800 bar, not my projector.
1. **Initial Problems and Hardware Replacement:** –
From the start, there were connectivity issues with the JBL 800 bar.
– After raising numerous complaints, your team replaced the hardware. However, the same issue reappeared after a few days.
2. **Technician’s Visit and Observations:** – During the recent visit, your technician witnessed the connectivity issue himself – Despite this, he insisted on testing the JBL 800 bar with another device, unnecessarily delaying resolution.
– I requested my colleague to test the JBL 800 bar with his Android TV, and he observed the same connectivity problem, while his JBL 500 bar worked flawlessly with my projector. Kindly respond to this note
3. **Intermittent Issue and Request for Proof:** – The connectivity problem is intermittent, making it impractical to capture on video every time it occurs.
– Despite the technician witnessing the issue firsthand, I was still asked for video proof, which is unreasonable given the nature of the problem. Instead of acknowledging the issue and trusting the customer, u are harassing the customer by asking the proof
– Your team took 3-4 months to send a technician after I raised multiple complaints.
– Instead of addressing the core issue, the service team keeps shifting the blame and requesting irrelevant proof, causing unnecessary frustration and delays.
**Request for Immediate Resolution:** – Immediate replacement of the faulty JBL 800 bar based on the technician’s observation and my detailed tests or refund my money
– Acknowledgment of the issue without further demands for impractical proof.
– Compensation for the mental harassment and inconvenience I have endured over the past 3-4 months due to your substandard service.
I fail to see what benefit I would gain from requesting a replacement if my original product were functioning correctly. The constant deflection and delays in addressing the real issue reflect poorly on the quality of your service. If this matter is not resolved promptly and satisfactorily, I will escalate it to consumer court and seek compensation for the distress and inconvenience caused.
I expect a prompt and decisive resolution to this matter.
