| Name of Complainant | |
| Date of Complaint | October 17, 2020 |
| Name(s) of companies complained against | JBL India |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
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Dear Team,
On dated 20th Dec 2019, I purchased the product from “CELL HUB” outlet present at Kumar Pacific mall, Pune. Unfortunately that product stop working in the month of Feb so after lock down when I got to know that the mall is operational so in the first week of Aug I have handover the product to the Cell Hub store only after discussion with Mr. Vishal (From JBL team- 9823020292). Mr. Vishal committed me that it will took approximately 25 days for replacement of product as the product came under warranty. So on today (I.e. 12th Sept ) when I visited the store to collect my product the store representative stated me that he was trying to make a contact with Mr. Vishal and entire JBL team but till now no one visited his counter to collect my product and still the defective product is there at his counter.
So again he called Mr. Vishal in front of me. He was too rude and very arrogant and with the same rudeness he was telling me to visit Karve Road JBL store and again reapply for damage and defective claim. Again the store representative called his senior Mr. Deep Sehgal (9890048555) with conference Mr. Vishal then on Mr. Sehgal requested him to hand over the call to me to narrate my problem. So during the conference discussion without any respect and with the same rudeness he was debated.
Now the JBL team already collected my defective product from Cell Hub counter on 14th Sept after that I have received a call from their customer service department (with service request no – MH-C140920-34376) and they committed me that the same product replacement product will be delivered to me within 14 working days.
But yet the product not delivered.
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